Returns and refund policy

Our approach

Aevryn Labs supplies research material that cannot be resold once it has left our care, so Aevryn Labs Pty Ltd keeps a narrow returns and refund policy. The circumstances in which a refund is available are set out below.

When a refund is available

A refund can be requested in these situations:

• Damaged on arrival: contact us within 48 hours of delivery with photographs of the damage. We will replace the item or refund it in full, at our discretion.
• Not yet dispatched: if your order has not left us, you can ask for a full refund before it ships.

When a refund is not available

We are unable to refund or accept a return where:

• You have changed your mind after the order has been dispatched
• The product has been opened or used
• The shipping details you supplied were incorrect
• The delay was caused by the courier or postal service

How to ask

To request a refund, contact us at info@aevrynlabs.com.au with your order number, a short description of the problem and any supporting photographs. We aim to reply within 24 to 48 hours.

How refunds are paid

An approved refund is returned to the original payment method within 5 to 10 business days.

Your consumer rights

Nothing in this policy limits the guarantees you have under the Australian Consumer Law, which apply in addition to what is set out here.