Member rewards

Get $20 credit just for joining.

Join free and receive $20 in rewards credit, plus another $5 after your first qualifying order. Earn 5%–10% back in rewards on every eligible purchase.

  •  Member5%From $0
  •  Silver6.25%From $1,000
  •  Gold7.5%From $2,500
  • Top tierVIP10%From $5,000

How it works

Four steps from joining to spending your credit.

  1. Step 1

    Join free and receive $20 in rewards credit.

    The credit is added to your account as soon as it is created, and another $5 follows once your first qualifying order is paid.

  2. Step 2

    Shop and earn rewards on eligible purchases.

    Every paid order earns 5%–10% of its eligible merchandise total back as credit, at the rate of the tier your spend reaches with that order counted.

  3. Step 3

    Unlock higher earning rates as your lifetime spend grows.

    Your tier follows your eligible lifetime spend: Member from $0, Silver from $1,000, Gold from $2,500, VIP from $5,000. An order that carries you over a threshold earns at the new rate itself, and you keep that tier. Tiers do not expire on a schedule.

  4. Step 4

    Redeem your credit on future orders.

    Apply your available credit in the cart or at checkout. It comes off the merchandise total of that order before you pay.

Tiers

Your tier is set by your eligible lifetime spend and has no scheduled expiry. Each order earns at the rate of the tier your spend reaches once that order is counted, so a large order earns at the higher rate straight away.

TierEligible lifetime spendRewards earned
Member$0–$999.995% back
Silver$1,000–$2,499.996.25% back
Gold$2,500–$4,999.997.5% back
VIP$5,000+10% back

Tiers are based on eligible lifetime spend. 100 points = $5 in rewards credit. Rewards are redeemable towards future purchases. Terms apply.

Questions

The questions we are asked most about the program.

What are rewards worth?
Rewards are credit towards future Aevryn Labs orders, shown in dollars. Behind the dollars, 100 points equal $5 of credit, so $20 is 400 points and $5 is 100 points. Credit is not cash and is not paid out.
How do the two bonuses work?
Creating an account adds $20 of credit to it once. Your first qualifying paid order adds a further $5 once, on top of the rewards that order earns at your tier's rate. Neither bonus is paid a second time, and an account created by guest checkout without registering does not receive them.
When do order rewards become available?
When the payment on the order has been captured, which for card payments is when the charge is confirmed. Until then the order shows no rewards. Credit you used to pay for an order does not itself earn rewards, and shipping is not part of the eligible amount.
How are tiers calculated?
Your tier is set by your eligible lifetime spend: the GST-inclusive merchandise total of your paid orders, after discounts and any credit applied, less any amounts refunded. Member earns 5% from $0; Silver earns 6.25% from $1,000; Gold earns 7.5% from $2,500; VIP earns 10% from $5,000. An order's own spend counts: an order that carries you over a threshold earns at the new rate itself, and you hold that tier from then on. The cart shows how much more an order needs to reach the next tier. A refund can reduce lifetime spend and move you back a tier. Tiers have no scheduled expiry.
How does redemption work?
In the cart or at checkout, apply your available credit and it comes off the merchandise total of that order. You can apply up to your available balance, up to the merchandise total of the cart, and up to the cart total. The credit is set aside the moment you apply it and returned to your balance if you remove it before ordering.
How do refunds affect rewards?
A refund reverses the same share of the rewards the order earned: a full refund reverses them all, a half refund reverses half. The same share of any credit you applied to the order is returned to your balance, and the refunded amount leaves your eligible lifetime spend. If rewards from a refunded order have already been spent, your balance can go below zero until later rewards cover it, and credit cannot be applied while it is. The VIP tier is the top tier.

Program terms

The program as implemented, in plain words.

  • The Aevryn Labs rewards program is offered by Aevryn Labs to registered account holders. Rewards are credit towards future purchases from this store, are not cash, and cannot be transferred, exchanged or paid out.
  • The joining credit of $20 and the first-order credit of $5 are each awarded once per account.
  • Order rewards are calculated on eligible spend, which is the GST-inclusive merchandise total of a paid order after discounts and applied credit, excluding shipping and gift-card products, at the rate of the tier the customer's eligible lifetime spend reaches with that order's eligible spend counted.
  • Refunds, whether full or partial, reverse the corresponding share of rewards earned on the order and return the corresponding share of credit applied to it. Cancelled orders are treated as fully refunded.
  • Aevryn Labs keeps a full record of every credit and debit on an account, which you can see on your rewards page, and may correct an account where an amount was awarded or reversed in error.
  • Aevryn Labs may change the program's rates, thresholds and bonuses for future orders. Credit already on an account keeps its dollar value.